Shipping policy

Thank you for supporting Rubies by Rae 💎 We hope you love your pieces as much as we do!

However, if you are not completely satisfied with your purchase, we’re here to help.

RETURNS

We accept returns within 7 days of purchase/delivery.

To be eligible for a return:

  • Items must be unused and unworn

  • Must be in original packaging

  • Must include proof of purchase

NON-RETURNABLE ITEMS

For hygiene and custom reasons, the following items are not eligible for return:

  • Earrings (for hygiene purposes)

  • Custom or personalised items

  • Sale/discounted items

EXCHANGES

We offer exchanges only for:

  • Incorrect item received

  • Damaged or faulty items

Please contact us within 48 hours of receiving your order if there is an issue.

REFUNDS

  • Refunds are only issued if the item is faulty or incorrect

  • Once your return is received and inspected, we will notify you of approval

  • Approved refunds will be processed via your original payment method within 5–7 business days

RETURN SHIPPING

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service

HOW TO REQUEST A RETURN

To start a return or exchange, please contact us:
📩 rubiesbyrae@gmail.com

Include:

  • Your order number

  • Reason for return

  • Clear photos (if item is damaged)

IMPORTANT NOTES

Rubies by Rae reserves the right to returns that do not meet the above conditions.

Thank you for supporting a small business 💖