Refund policy

Thank you for supporting Rubies by Rae 💎 We hope you love your pieces as much as we do!

However, if you are not completely satisfied with your purchase, we’re here to help.

RETURNS

We accept returns within 7 days of purchase/delivery.

To be eligible for a return:

• Items must be unused and unworn
• Must be in original packaging
• Must include proof of purchase

NON-RETURNABLE ITEMS

For hygiene and custom reasons, the following items are not eligible for return:

• Earrings (for hygiene purposes)
• Custom or personalised items
• Sale/discounted items

EXCHANGES

We offer exchanges only for:

• Incorrect item received
• Damaged or faulty items

Please contact us within 48 hours of receiving your order if there is an issue.

 

 

REFUNDS

 

• Refunds are only issued if the item is faulty or incorrect
• Once your return is received and inspected, we will notify you of approval
• Approved refunds will be processed via your original payment method within 5–7 business days

 

 

RETURN SHIPPING

 

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• We recommend using a trackable shipping service

 

 

HOW TO REQUEST A RETURN

 

To start a return or exchange, please contact us:

📩 rubiesbyrae@gmail.com

Include:

• Your order number
• Reason for return
• Clear photos (if item is damaged)

 

IMPORTANT NOTES

Rubies by Rae reserves the right to returns that do not meet the above conditions.

 

 

Thank you for supporting a small business 💖